Refund policy
Last updated: October 16, 2026
Corvex offers a voluntary 30-day money-back guarantee on eligible purchases. Our standard refund process does not require or accept product returns.
30-day satisfaction guarantee
If you are not satisfied with your purchase, request a refund within 30 days of confirmed delivery. Eligibility is based on verification of your purchase and submission within that window. No unopened-item condition, physical return or restocking fee applies.
The guarantee window begins on confirmed delivery, not the order date. If a carrier shows your parcel as delivered but you did not receive it, tell us so we can investigate; the delivery scan does not automatically exclude your claim.
How to request a refund
Email support@corvexheat.com or use our contact form. Include your order number, the email used to purchase and a short description of the issue. For damaged, defective or incorrect items, include photos if you have them.
We will verify the purchase, contact you if anything is missing, and confirm the outcome and refund details by email.
Refund amount and timing
An approved refund covers the product amount actually paid, taking any discount into account. Applicable taxes are refunded as required by law. Shipping was free, so nothing is deducted for shipping or handling.
Approved refunds are issued to the original payment method. After we issue a refund, your bank or card provider controls how quickly the credit posts; this usually takes 2 to 5 business days. If a credit is missing after that, email us with your order number and the refund date and we will investigate.
Damaged, defective, incorrect or undelivered orders
Contact us as soon as reasonably possible with your order information and what happened. We will provide a refund, replacement or other remedy consistent with your legal rights. The voluntary 30-day window does not limit remedies for non-delivery, defective or incorrect goods.
Order cancellations
To cancel an order, contact us as soon as possible. We will make reasonable efforts to cancel before dispatch, but we may not be able to stop an order once it is on its way. If that happens you can still request a refund under the guarantee once it arrives.
If we cancel an order without supplying it, we will notify you and refund everything collected for that order.
Your rights
Requests outside the 30-day window do not qualify under the voluntary guarantee, but statutory cancellation, refund, warranty and payment-dispute rights are unaffected.
Questions: support@corvexheat.com